I’m in Atlanta right now doing some workshops for the National FBLA Conference and I’m staying in the Hyatt Regency, which is a really nice hotel. As much as I travel lately, I’ve begun to notice little things that some hotels do that set themselves apart from others. Here are some things that have happened here at the Hyatt:
- Hotel staff almost always calls you by your name. Don’t know how they it but they do…
- Received fancy cheese/cracker spread at random the other night
- Received a call from the hotel manager making sure everything was good with my room.
- I went to the hotel lounge for some appetizers last night and the after talking with the lady in charge of the food, she went out of her way to go get me chocolate ice cream! To clarify, I didn’t ask her to, but she asked me if I wanted any.
- I needed a couple of tweaks to the rooms where my workshops were and they were taken care of within minutes.
And so overall it has been an extremely great hotel experience. But then yesterday, something happened that left a bad taste in my mouth. After I finished my second workshop, the hotel staff began tearing down the room to reset for a different event. It happens and I’m used to it, so no big deal. But somehow in the shuffle, I had a box filled with all my worksheets and promo cards for today’s workshops that was thrown out with the trash. Again, it happens, not the end of the world.
But the frustration was that I could not get a single staff member to stop long enough to help me find it. There were probably 30-40 staff in there moving things around and resetting this massive room, but everyone was too busy to help one of the hotel guests. What really irked me was when I found someone I presume was a manager of sorts (dressed in a suit) but when I asked him for his help, he literally shrugged his shoulders and said, “Sorry, it’s not my problem.”
Are you freaking kidding me?!? Your staff tosses something I need and it’s not your problem?! Wow…
So I say that to say…the little things make a big difference. I had a great stay at this hotel and they did so many things with excellence but what will I remember about being here?
The staff member who pointed out that my need wasn’t his problem.
The same thing is true in your everyday life. The smallest comment. The littlest chore. The thing you did that you thought was no big deal. Any of those things could make all the difference in the world.
But is the difference that you make going to be a positive or negative one?
One Comment
I totally agree. you can get a million “adda boys, and one oh no can erase all the good jobs”. Lifes crazy like that, but you can totally stress yourself out if you worry about all the lil screw ups you will most likely do.