053: Creating A Startup In Healthcare (Tyler Hayes)

Tyler Hayes

Have you always wanted to make the world a better place, solve big problems that help a lot of people? Then join us for today’s show and our guest, Tyler Hayes.

Tyler is the CEO and co-founder of Prime, a mobile app that organizes all your medical records in one place and allows you to communicate privately with your family members about your medical records. Join us as we talk about all of this and more on the 53rd edition of How’d You Get Into That?.


Growing up in Minnesota, Tyler wasn’t quite sure what he wanted to do when he grew up, but he always had the drive to go out and make the world a better place. Many young people feel a pressure to find the *one* thing that they’re supposed to do in life, but not Tyler. He tried everything – sports, clubs, extracurricular activities – he just soaked it all in.

When he was 17 years old, he started a tech support company called Tyler the Techie. A competitor to Geek Squad, his company did quite well. But he knew he was destined for more. Being a tech geek, he decided California was the place to be. At the tender age of 24, he sold his company and moved to San Francisco.

While looking for a tech job, he started working on a side project in philanthropy. And that’s where the “save the world” bug really bit him. He saw how much good was being done in the world, and realized how much he wanted to be part of something big, something significant.


  • A bias for action: can you create this for yourself?
  • The most effective way to accomplish anything.
  • How Tyler measures true success.
  • Where to start if you aren’t sure: Tyler shares.
  • Why wisdom is better than intention or convinction.
  • And so much more!

Prime started as a conversation with friends on how to improve things for people with health issues. Both he and his friends had a lot of personal experience with helping sick family members navigate the health care system, and they realized there was a pain point they might be able to solve. When he lost his dad to lung cancer, it really hit home for Tyler.

On Halloween Day in 2012, Tyler was on a bus on his way to work at Disqus when a man stole someone’s laptop. As he passed by Tyler, the man pulled a gun and waived it in his face. After that incident, he once again realized how short life truly is, and that it was time to get moving on solving the problem he had identified in the health care industry.

He and his buddies knew was there were a issues when dealing with the healthcare system and trying to help a sick family member – particularly related to the management and handling of medical records – and they wanted to eliminate them. So they came up with the concept for an app that would grab medical records from any healthcare system or provider and keep them all organized.

Tyler says when it comes to getting things done, there are two types of people. There are those that like to plan out all the details and then jump in with the bulldozer to build everything all at once. Then there are others who just start digging, and figure things out along the way.

Tyler is very much a” start digging and figure it out along the way” kind of person. According to him you just have to get started, work hard and have faith that the answers will come. The answers have come for Tyler, and they will come for you, too.

Please join me in thanking Tyler for sharing his amazing story, his inspirational knowledge and insights with us today. It was great having him here and it was great to have you here too! Thanks for listening and we’ll see you next time!

Tweetable: “You just have to want it enough.” Tyler Haynes


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